During the recent emergency, CSI has created for the Piedmont Region and made available to the Regional Crisis Management Unit the "COVID-19 Piedmont Region Platform". It is a true open source ERP to track and monitor all the activities concerning patients with COVID-19. Its main functions are entering patients into the system, requesting swabs, clinical course management, discharges, transfers and management of quarantines.

It is a unique solution in Italy, based on cloud infrastructure, to manage in real time all clinical and epidemiological information of the various actors involved, giving them the opportunity to analyse it and make decisions in a short time.

The system allows to monitor health processes and to trace the entire path from the request for a swab to recording the result. It allows to manage the availability of beds in the various structures, checking in real time those of critical areas (intensive, semi-intensive therapy, etc.). A dashboard highlights vacant and occupied places in each hospital. A smartphone app supports mayors in the Piedmont region in the effective management of quarantines, providing them with a list of those infected in their municipality.

The integration with personal data present in the assisted regional registry, managed by CSI Piemonte, allows to follow the care path of each person taken in charge by the health system.

A component for general practitioners and paediatricians has been created that makes it possible to view their patients’ data and report suspicious cases to be handled by the Public Hygiene and Health Services.

Additional modules allow the management of new medical and nursing staff by local health units, as well as the procurement of medical goods and devices.

CSI Piemonte built the platform in a very short time, operating on the field alongside the Crisis Management Unit, following an agile, iterative, incremental software development model based on adaptive planning.

In the Piedmont Region, the platform is used by the Crisis Management Unit operators, the 18 Local Health Units, the Public Hygiene and Health Services of the local Health Units, the approximately 3,500 general practitioners and paediatricians, 18 analysis laboratories (including private ones that have specific agreements with the Regional authorities), with access credentials issued to over 950 health workers, 1181 Mayors, over 90 representatives of the Prefectures, Police and Civil Protection. Users access dashboards and monitoring dashboards on the basis of their responsibility and assigned functions.

April 9, 2020