An effective, pleasant interaction provides everyone with the information they need
Our digital services are designed based on user experience. Our focus is on digital usability with a mobile-first, multi-channel approach. Each solution is developed according to AGID usability standards and design guidelines, to ensure consistency and accessibility across all platforms.
We apply the Citizen Relationship Management (CRM) paradigm, which enables integrated and personalised management of interactions between citizens and the public administration. In this way we make public services more effective, transparent and people-oriented.
Digital services
Città Facile: the solution for digitising your municipality's services simply and efficiently
Città Facile is a simple, comprehensive, integrated solution to provide citizens with new digital services and to increase your municipality’s efficiency.
Simple
People can access the services in an easy, secure and certified manner through a personal area. Municipality staff can organise all the administrative processes digitally and customise the back office.
Complete
Città Facile is based on Moon, an advanced platform for managing digital forms, and integrates Taylor, the Citizen Relationship Management (CRM) system developed specifically for the public administration.
Integrated
Città Facile integrates with regional and national platforms such as: Nivola cloud, the IO app, SPID and CIE.
Moon is the solution for managing citizens' requests digitally and securely
Moon is an open-source solution we developed to digitise the entire process through which citizens and businesses submit their applications to the public administration. Moon can be integrated with Città Facile and enables you to digitise all your entity's administrative procedures.
How much did we help people save with our digital services in 2024?
2.7m
hours saved by people with our digital services
54.4 million €
in savings for citizens and businesses thanks to digital practices
1.9 million kg
of paper saved
Tailor-made CRM
A new model for relations with citizens
Taylor is the Citizen Relationship Management (CRM) solution tailor-made for public entities. It helps public administrations build effective and personalised relationships with citizens, improving the quality of digital assistance and the management of public services.
Our CRM for the public administration enables all interactions between citizens and the administration to be managed centrally.
Personalised and proactive assistance
Digital services always available, clear and accessible
A specialised public service knowledge base
Taylor's numbers in 2024
250k
requests handled
100k
people using it
4.6 million €
saved by citizens and businesses with online assistance
Websites
We design and develop websites for public entities, in compliance with AGID design guidelines, usability standards and digital accessibility regulations. We concentrate on User Experience (UX) and visual design, adopting the Human Centred Design methodology to create intuitive, accessible interfaces that focus on user needs.
Research and discovery
Benchmarking, existing assessments, user testing, interviews, surveys, heuristic evaluations.
Design Thinking
Co-design workshops, visual brainstorming, ecosystem maps, personas, user journeys, user stories.
Interaction design
Information architecture, page flows, mockups, interaction prototypes, interface mockups.
Visual design
Web and editorial graphics, design systems, brand identity, communication campaigns.
About our websites
Interface, content, information architecture: every aspect of your website will be carefully designed to provide an immediate, engaging, high-quality experience, in compliance with AGID guidelines on design and accessibility.
The AGID-compliant website for municipalities of all sizes
Information from various sources becomes interoperable and accessible from a single point
