Accurate answers based on up-to-date data
Tipo offerta
AI and data insight solutions
CSI4YOU
CSI4YOU: not just a virtual assistant
Artificial intelligence that simplifies the relationship between citizens and the public administration.
With CSI4YOU you can have your own personalised digital assistant: choose the name, face, voice and context of use
Automates requests, guides users through the digital services and transforms the experience of accessing public services.
Why choose a CSI4YOU digital assistant?
Increases efficiency
By automating request management, the PA can focus on strategic tasks and higher-value activities.
Simplifies access to digital services
Provides immediate answers and guides citizens clearly and directly on the use of public services.
Revolutionises the citizen’s experience
Eliminates bureaucratic barriers and makes interaction with the PA simple and intuitive.
CSI4YOU in action
Guides through digital flows
Helps simplify online interaction on websites and portals, guiding citizens and operators in the use of complex services and procedures.
Guides through physical spaces
In public offices, universities, museums and hospitals, it guides people using interactive totems, improving access to services and reducing the need for physical assistance.
Camilla for Formez PA: the first CSI4YOU assistant
Introducing Camilla, the digital assistant that CSI created for Formez PA.
It has been providing assistance on the Formez PA website to people interested in public competitions since late 2024. It answers questions in real time, facilitates access to information and guides people through the competition notices. The mobile-first interface, web chat and voice interaction provide an immediate and accessible experience on any device.
50%
fewer queue tickets
14,000
chats
50,000
questions handled
*Camilla for Formez PA after 5 months of use
Underlying technology
Camilla has been developed on advanced technology based on MS Azure and OpenAI
What they say about us
“Camilla profoundly innovates people's approach to the world of work and public competitions. It’s a valuable ally, providing direct and understandable answers, always available to users and constantly improving thanks to contact with them.”
Giovanni Anastasi
Formez PA Chairman
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Gallery
Do you want to find out more about CSI4YOU ?
All our work on artificial intelligence
We use artificial intelligence to create solutions tailored to the needs of the public administration.
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Eccellenze e Temi strategici
Digital & UX design
Artificial Intelligence
Digital PA