Albania: one-stop-shop service

United Nations Development Programme 24/2017
Ministry of Interior of Albania, Municipality of Tirana, 48 Municipalities and 250 Local Administrative Units
Data inizio
Data fine

The CSI worked on the project to establish a one-stop-shop service for Albanian local authorities, to support the territorial and administrative reform ongoing in Albania since 2014, which reduced the number of municipalities in the country from 373 to 61.

Thanks to the experience gained in ten years of activity in Albania, CSI and its local partners were awarded the project for the Albanian Ministry of the Interior. The project was funded by the United Nations Development Programme, in the framework of the STAR2  "Support to Territorial and Administrative Reform" in Albania. The pooled funding mechanism includes: European Union, the International Development Agencies of Sweden, Italy, Switzerland and United States, the UNDP and the Government of Albania.

Over the 27 months of the project, we developed a One-Stop-Shop service delivery system in 40 Municipalities for about 60 local administrative services.

The One-Stop-Shop enables individual municipalities to bring local public administration closer to citizens, to harmonize and standardize the services delivered in all the LGUs, improving quality, reducing time and increasing transparency for citizens and companies.

The separation of the front office and back office activities is one of the key elements of the national strategy for the delivery of public services, both to improve efficiency and ease of use, and to counter corruption.

With this project, ended in March 2020, we consolidated our activity in Albania as an Italian public agency of reference for digital governance, also for local authorities.

Partners: CSI (Italy) – Lead Partner, IkubINFO shpk (Albania), IP3 – The Institute of Public and Private Policies (Albania), InfoSoft Systems shpk (Albania) .

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